As an alternative to hiring a managed service provider, our model offers a new, fully customizable outsourced IT solution that combines the best of both the traditional IT employee role and that of an MSP. A dedicated full or part-time IT manager can work onsite to address any and all technology-related issues, whether it’s a desktop user issue, server maintenance, or planning for major network changes or upgrades. It’s just like having an in-house IT guy, but with a wider skill set. Inevitably, any tech will need a couple of sick days or go on vacation. But with Hartford Tech Support, you’ll always have a designated backup tech to cover the time off or help with IT projects that just require an extra pair of hands!